5 Benefits of VoIP
Using Voice over Internet Protocol (VoIP) can provide added flexibility and other benefits. Selecting the most appropriate provider capable of delivering a professional solution is critical. Therefore, even when it’s clear that the benefits warrant making the switch from a PBX system, the provider selection matters too. Here are five benefits of VoIP.
1. Conference Calls Are Easier
Conference calls always used to be a technical nightmare to set up. Staff tended to fumble about without being sure exactly how to go about it. This led to embarrassing situations when there was a need to connect to a distant office or conference with a potential client on the other end. With a good VoIP set up by a knowledgeable team, difficult to master conference calls are a thing of the past. People can also be patched in from different locations too, so no longer do calls need to be run from the conference room either.
2. Mobile Access
Unlike PBX systems, VoIP mobile apps for iOS and Android allow employees and other parties to connect to a call using their smartphone. Making calls on the company’s line becomes a possibility from anywhere using mobile technology. Even on 4G LTE connections, good quality calls can be completed away from the high-speed fiber-optic connection in the head office.
3. Remote Working is No Problem
Remote working would present some difficulties when a company wants all calls to originate from their PBX system. However, now companies can use a VoIP phone system that identifies the calls as coming from the same business regardless of where they’ve been made.
For remote workers, they can also use their phone to make business calls when the VoIP mobile app is installed. The app will receive the call and ring when needed. Another piece to the remote workers’ puzzle is solved when using VoIP technologies.
4. Record All Calls
Recording all incoming and outgoing calls used to be a hassle. It was also costly, necessitating extra hardware and storage tapes to do so. Now, with VoIP, all calls can be stored digitally for as long as required. Listening to recordings is easy too, as is scanning through them or directly selecting the call of importance. Also, with mobile apps for VoIP systems, calls outside the office are recorded which wasn’t always possible before.
5. Redirect Calls as Required
In a situation where the office is inaccessible, rerouting calls to another location required both the ability to do so and a location they could be shunted to. However, with VoIP, it’s far easier.
Calls can be accessed via mobile devices, so it’s not a problem to accept the incoming calls and share them between several employees to answer them as they come in. So, even if the reception or call center is currently inaccessible, arrangements can be quickly made. No longer can a telecommunications company limit what can be done based on the capabilities of their network; it’s all within your company’s control now.
There are many benefits to VoIP systems for businesses. It’s just a matter of seeing how best it will benefit your company.