Top Tips For Boosting Your Customer Base
One of the best feelings in the world is landing the first customer for your new business. Then comes the second, and the third. It feels like it’s snowballing. Give it a few months,and you’ll be making millions. But then all of a sudden, it slows down. This doesn’t always mean that you’ve done something wrong, it’s just the way of the world. The most important thing to remember is not to be disheartened, and keep pushing for customers. Your current strategies have obviously worked on some people, but if you are seeing a slight decrease in new customers, then maybe it’s time to change it up a bit. If you’re struggling to bring in some new business, here are a few areas that you might need to improve on.
Offer A Free Newsletter
Everybody loves something for nothing. Giving out a free newsletter is a brilliant way to drum up some interest in your business. You will need to invest a little bit of money in it, but it doesn’t have to be anything too flashy. People will be willing to have a quick look at it if it comes through their door, and you never know, they might require your services. It also shows that your company is willing to make a bit of a sacrifice for your customers.
Survey Existing Customers
Your existing customers obviously like something about you. Those are the features of your business that you should be pushing the most, but you need to know what they are first. Having a short survey on your website is a good way to gather information on the things that you are doing right and the areas that you need to improve. You could also ask them about how they found out about your business in the first place. This will give you a good idea of which marketing strategies are working, and which ones aren’t, allowing you to get rid of any dead weight.
The majority of consumers look for businesses online these days, so having a good online presence is essential. For that you need a well organized website and a live chat software like Intercom or maybe an Intercom alternative software. Social media marketing is a good way to reach a lot of people, without having to spend a lot of money, so make good use of it. Using bulk email lists is another good way to directly target the customers that are most likely to respond to your advertising.
Source – StartBloggingOnline.com
Keeping your website updated regularly is also important. If you offer a lot of good quality content, you are more likely to have your website shared online. This is effectively free marketing for you, as people will be getting your website out there for you.
Excellent Customer Service
Although the internet is important, the traditional ways of building a customer base are still valuable. Word of mouth has more of an impact than you might think. If customers have a brilliant experience with you, they will come back again, and they are likely to tell others about it. Customers will still tell others about your company if they have a bad experience, but this certainly won’t work in your favor.